FTE in Amsterdam: 20 solutions that can improve the airport experience today

s part of Future Travel Experience ongoing efforts to help airlines and airports improve the end-to-end passenger experience, Future Travel Experience was on-site at Passenger Terminal Expo in Amsterdam last week, where we sought out solutions that can improve the airport experience today. We are exited that the FTE team voted our Tagomat® solution as one of these innovative solutions. Read the full article at FTE in Amsterdam: 20 solutions that can improve the airport experience today

A year on from the launch of Tagomat, a small and easy to install self-tagging kiosk that can be located either inside or outside of the terminal, FTE caught up with Jørn Askvik, BBC’s CFO, to find out how the product has been performing.

A trial at Stavanger Airport proved the viability of the product, with the Tagomat units in the “Kiss & Fly” drop off area proving particularly popular. Askvik showcased the updated version of the product – a mobile, battery-powered Tagomat kiosk, which could prove especially useful in airports that experience peaks and troughs in passenger traffic. Feedback from Stavanger and Norwegian has been very positive, he said, and now the product will be installed in Belgrade, while several big-name airlines are also being integrated. “This is a real alternative to a traditional check-in kiosk,” Askvik continued. “Apps are taking over from what kiosks used to do. With this solution, passengers can quickly tag their bag and then go straight to the bag drop.”

Next up on BBC’s to-do list is to find partners outside of the air transport industry, with hotels and other transport hubs of particular interest. Askvik also hinted at a future partnership with a baggage delivery service, which would allow travellers to have their bags tagged at their hotel and transferred directly to their final destination.