Stavanger Airport, Sola (SVG) is an international airport serving Stavanger, a city and municipality in Rogaland county, Norway. The airport is located 11 km southwest of Stavanger. It is Norway's third-busiest airport, with both fixed-wing aircraft and helicopter traffic for the offshore North Sea oil installations. In addition, the Royal Norwegian Air Force operates Westland Sea King search and rescue helicopters from Sola Air Station. Sola handled about 5 million passengers in 2015.
Sola started to use self service bagdrop units already in 2008 as one of the first airports in Norway. With the latest addition Sola now has 20, state of the art, self service bagdrop positions to offer its passengers. The self service bagdrop solution at Sola is unique since it has an integrated empty tote system. Passengers travelling with rucksacks and similar can automatically get an empty tote for their baggage.
• Initial setup (2008): 17 positions (8 self-service, 9 manual)
• Mobile service unit: Proactive floor walkers
• Expansion (2016): Increased to a total of 29 check-in counters through adding 12 self-service positions (29 positions where 20 positions self-service)
Result: ASQ improvements (top 5), flexibility to handle passenger growth up to 6-7 million passengers. Tagomat pilot – introduced the airport for new thinking regarding passenger process